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Is It Customer Service Or Customer Experience | Forbes

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CPG Connect | Status: is encouraging members to get involved i... Read more
Posted in October
Blake Morgan , CONTRIBUTOR

We’ve all been there—you walk into a store, into the dressing room, or up to the register only to be greeted by an employee who would clearly rather be somewhere else. They may be avoiding eye contact, playing on their phone, or chatting with other employees instead of giving you an ounce of attention.

http://www.forbes.com/sites/blakemorgan/2016/10/17/is-it-customer-service-or-customer-experience/#5f4824ad744b
 

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